Portland Pantry FAQ's
Where do you deliver to?
Our Portland Pantry Delivery service delivers to most of the Portland Metro Area Monday through Saturday. The exact zip codes we deliver to are: 97203, 97205, 97211, 97217, 97218, 97220, 97230, 97015, 97086, 97216, 97222, 97233, 97236, 97266, 97267, 97008, 97034, 97035, 97062, 97219, 97223, 97224, 97239, 97005, 97006, 97007, 97210, 97221, 97225, 97229, 97003, 97201, 97202, 97203, 97204, 97206, 97209, 97212, 97213, 97214, 97215, 97227, 97228, 97232
My zip code isn't on the list - can I pick up from somewhere?
We offer a will call from our Division location - Olympia Provisions Public House. We deliver orders over there from our Headquarters on Wednesdays and Saturdays. Order by Monday at 2pm for a Wednesday will call, or Thursday at 2pm for a Saturday will call.
Will call hours are from 12:00pm to 7:00pm
When will my order arrive?
All orders placed before 2PM will ship the on the next available delivery day for your zip code. We typically deliver on Mondays - Saturdays, between 9AM-9PM.
If you ordered a Vegetable Box, your entire order will be held until Saturday or Sunday, depending on your zip code. Check here for more details
If you have a specific time you need it delivered, please call us directly. Otherwise, our delivery schedule is as follows:
I tried to order something else from your website with something from the Portland Pantry, but when I check out there are no shipping options available.
The Portland Pantry Delivery service is available only for certain products. They must have a sticker on the bottom right of the photo that says "Portland Delivery Only" to be eligible.
What's the difference between home delivery and the rest of your webstore?
Our Portland Pantry service offers a limited but curated selection of products that are different than the offerings on our webstore. These products we deliver ourselves to customers in the Portland metro area. When ordering other products from our webstore, we ship via USPS or FedEx. If you would like products from both selections, they must be ordered separately at this time.
What do I need in order to purchase wine, cider, & beer?
We can't ship alcohol through our normal web store, but we can sell it online for local home delivery through our new Portland Pantry service! You must be 21 years or older to purchase and you must provide age verification upon delivery. We realize social distancing is crucial right now so will work with you to make sure deliveries are as contactless as possible. If won't be home to receive your delivery please contact us so we can schedule a delivery time that will work for you.
What can I expect when you deliver my order?
All orders will be delivered according to the above shipping schedule. If you expect not to be home please leave a cooler out for us to place cold products inside of. If no cooler is left outside and no one is home we will leave you order at your door. If your order contains alcohol age verification will be required before we can drop your order off.
You didn't answer my question!
We are still figuring this out, as it's brand new! Drop us an email and we'll answer your questions!